If you're curious about how ship.video works, you're in the right place! Below, we've compiled answers to some of the most frequently asked questions to help you make the most of our AI-powered video creation platform.

What is a Collection?

A Collection is a set of instructions that guides our AI to create and post videos based on your chosen topic, schedule, and social media accounts.

Can I create videos in any niche?

Absolutely! You can create Collections for almost any topic or niche, either by selecting from our presets or using a custom prompt.

What social media platforms do you support?

We currently support posting to TikTok and YouTube, with plans to add more platforms soon.

Are the videos unique?

Yes! Each video is uniquely generated by our AI, ensuring fresh and distinct content every time.

Can I edit the videos?

You can edit the video's script and title before it’s scheduled to post.

How do custom prompts work?

Custom prompts allow you to guide the AI in creating content that aligns with your specific request, ensuring unique and varied videos within your Collection.

How many videos can I create per day?

The number of videos depends on your plan. Collections automatically generate videos on a set schedule.

Can I replace an existing collection?

Yes, you can replace your current Collection with a new one once per day.

How do I create a video?

Simply set up a Collection, and videos will automatically be queued and posted according to your schedule.

Can I adjust the video length?

You can choose between video lengths of 30-60 seconds or 60-90 seconds, with a maximum script length of 1,600 characters.

Do I own the videos?

Yes! The videos are yours to download, share, or sell as you wish.

Does the platform support multiple languages?

Yes, we support numerous languages, including English, Spanish, French, and more.

Are there any content restrictions?

We have an NSFW filter to ensure appropriate content, but users are responsible for managing their own content.

Can this make long-form content?

Not currently. We’re focused on short videos, with long-form content coming soon.

Is there a free trial?

Yes! Create your first Collection for free—no credit card required.

Can I cancel at any time?

Yes, cancel anytime through the dashboard—no strings attached!

How does the membership work?

Paid plans offer perks like watermark removal and more frequent posting.

Can I get a refund?

Refunds aren't available due to AI processing costs, but you can cancel anytime.

Can I upgrade or downgrade my subscription?

Yes, change your plan anytime via the billing tab.